Terms of service
Last updated 3 November 2026 · Draft for legal review
These terms apply when you buy a Clearlist service on our website or by invoice. Please read them before you order. You can save or print this page at any time.
1. About us
| Full name | Clearlist Compliance (Pty) Ltd |
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| Legal status | Private company registered in South Africa with the CIPC |
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| Registration number | 2026/882062/07 |
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| Director | Bilal Cassim |
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| Physical address and address for legal notices | 91 Foyle Avenue, Crosby, Johannesburg, 2092 |
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| Email | hello@clearlist.co.za |
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| Phone | Our business line is being set up. Until then, please email us. |
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| Website | clearlist.co.za |
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| VAT | We are not VAT registered, so no VAT is added to our prices. |
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Clearlist is an independent service provider. We are not part of, or endorsed by, the National Consumer Commission (NCC). We are not a law firm, and nothing we provide is legal advice.
2. What we do
- Setup (R999 once-off): we register your business as a direct marketer on the NCC portal using the information and authority you give us, and set up your monthly cleansing routine. We aim to finish within 48 hours of receiving your payment and everything we need from you.
- Monthly plans (Starter R499, Growth R1,500 a month): once a month we submit your contact lists to the NCC opt-out registry, add the blocked contacts to the do-not-contact lists in the tools you give us access to, and send you a written report.
- Enterprise and Managed Marketing: scope and price are set out in a written quote.
3. What stays your responsibility
- Your business remains the direct marketer under the Consumer Protection Act. You are responsible for your marketing and for following the rules.
- You must pay the NCC's own fees (the registration fee, currently R2,574, renewal fees, and cleansing fees of R0.12 per blocked record from May 2027). We pass on any NCC fees we pay for you at cost, with proof.
- You must send us complete, current contact lists on time each month, and give us access to every tool you market from. We can only block contacts in tools we can access.
- You must stop marketing to anyone on the blocked list we give you, including in campaigns run by other agencies or call centres for you.
4. Prices and payment
- Prices on our website are in South African rand and are the full price. We are not VAT registered, so no VAT is added.
- Founding prices are fixed for 12 months from your start date for our first 20 clients. After that, we give you at least 30 days' written notice of any price change.
- Monthly plans are paid in advance each month. Annual plans are paid in advance and cost 10 times the monthly price for 12 months.
- We accept card payments and Instant EFT through our payment provider, or EFT against an emailed invoice.
- You receive an emailed confirmation and invoice for every payment. Keep it as your record of the transaction.
5. Cooling-off and cancellation
- Seven-day cooling-off: you may cancel within 7 days of placing your order, without reason or penalty, and we refund what you paid us within 30 days. If you asked us to start straight away and we already paid an NCC fee for you, that NCC fee cannot be refunded.
- Monthly plans: there is no minimum term. Cancel at any time by email before your next billing date. Service continues until the end of the month you paid for.
- Annual plans: after the cooling-off period, you may cancel at any time and we refund the unused full months at the monthly price, minus the discount you received.
- If we cancel your service for any reason other than non-payment, we refund any unused period in full.
6. Our guarantee
If we fail to complete a monthly cleansing that you gave us everything for on time, that month's fee is free. This guarantee covers our service. We do not guarantee that you will never be investigated or fined, because that depends on your own marketing and on decisions by the NCC.
7. Your data
Before we receive any contact list, we both sign a data processing agreement. We use your lists only to run your cleansing, keep them secure, and delete them when each month's cleansing is done. Our privacy policy explains how we handle personal information.
8. Our liability
We do our work with reasonable care and skill. To the extent the law allows, our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under the Consumer Protection Act or the Electronic Communications and Transactions Act that cannot legally be limited.
9. Complaints and disputes
If something goes wrong, email hello@clearlist.co.za and we will reply within 2 business days. If we cannot resolve it, either of us may refer the dispute to mediation before going to court. South African law applies to these terms.
10. Changes
We may update these terms. Changes do not affect orders already placed unless you agree.